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GILBERT Australia is Australia’s leading supplier of Craft flowers and accessories. The FAQ‘s are just a few of the many questions we are regularly asked.
If your query is not there please feel free to contact us directly and we will be only too happy to assist
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FAQ 1
Q. Do we sell to the public?
A. No we are a Bulk Wholesaler and only sell to Businesses.
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FAQ 2
Q. Is there a Minimum Order Amount I Have to Buy?
A. Yes. All orders need to be over $100.00 excluding GST and freight charges. However if you think you would still like to buy from us please do not hesitate to contact to discuss your specific needs. -
FAQ 3
Q. Can I pick and choose the quantities and items ordered?
A. All our items come in fixed packet sizes. For example R173 RD is supplied as 12 bunches of 12 flowers (144 Flower heads) this is sold as a single unit. A. This single can NOT be broken down into different colours of the same Code. We do not supply 6 x R173 RD and 6 x R173 BL as single lot. You would have to order 1 lot of R173 RD and 1 lot of R173 BL -
FAQ 4
Q. Postage, Handling, Freight and International Services, what are they?
A. For full details please go to our delivery information page click here -
FAQ 5
Q. Do I have to pay via online when I order?
A. No, the choice is yours. You can pay via the secure gateway or you can pay via direct deposit or cheque. It is your choice. -
FAQ 6
Q. Do you have a showroom?
A. Unfortunately, as a bulk wholesaler we do not have a showroom and are not set up to have visitations. We do have all our products on line and an image for every single item, colour and style, approximately, 15,000. -
FAQ 7
Q. If I am not sure about an item am I able to get a sample sent out?
A. Yes we send out samples periodically and upon request. -
FAQ 8
Q. Why can I not see prices?
A. The site is a wholesale site and as such it is important our customers and their prices are protected. Only customers with an access account can see prices. -
FAQ 9
Q. How do I Receive Access To the Web Site?
A. Not a problem, you can either 1.. You click on the request access link here, or
2. Call us and we will take your details over the phone.
Once we have all the required details, GILBERT Australia will review the request and advise you accordingly. Once your access has been activated you will receive a ‘Welcome Email’ with a few important details and access details. -
FAQ 10
Q. Have Questions About The Sale?
1. The Sales Applies to Web Orders Only 2. The Sales Applies only to Stock available on the Web Site. No Back Orders will be accepted 3. The prices displayed are your Wholesale buy price. The sales discount will be shown on the check out page. You can confirm all is correct before sendng the order. 4. All Orders much be paid for before the order will be shipped. 5. No Further discounts will apply. Promo Codes or Volume Discount will not apply during this Sale. 6. The discount does not apply for frieght costs 7. If we have to calcualte the frieght before you can pay we will send you an updated sales invoice within 24 hours of the order being placed for you to process.
GILBERT Australia hopes the above has been helpful
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